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BPO

20130823_gospodarka_regionu_bpo_2

Outsourcing services sector 

Reasons to invest in Kielce’s professional services (business process outsourcing) sector:

  • Productive, educated workforce: 10 higher - education institutions located in Kielce provided education to 30 000 students, out of which 10 000 enter the labour market every year.
  • Language skills: 96% of surveyed students in Kielce declared good command of at least one foreign language, with nearly six out of each ten confirmed a good command of two foreign languages. English is Kielce’s second language, with German and Russian widely spoken as well.
  • Commercial property availability: in the next two years the office space in the City should be increased by approx. 36 000 sq. of modern space in A-class buildings. At present, total space availability (mainly B+ and B-class) reaches 60 000 sq. m. Our office prices remains highly competitive especially if compared to mature markets such as Warsaw, Wroclaw, Poznan and Krakow. Average rents vary between 8-10 EUR /sq. m per month depending on building class and localization. 


Kielce: rising star of BPO and SSC 

According to the report published by Colliers International, Kielce has very good conditions to attract outsourcing sector companies. The industry, due to increasing cost of work and limited supply of office space in big cities, has recently started to show interest in other places that provide access to skilled human resources and cheaper locations. The policy of the city authorities also matters, they can see potential to grow in this sector and they promote investments in commercial properties, technical infrastructure and qualifications of potential employees.  

Kielce was appreciated in this area and at the beginning of 2013 the city was nominated for "Poland Outsourcing Awards" in the category "Newcomers" granted by "BiznesPolska Media” and "Outsourcing Poland". 

Kielce universities have approximately 10,000 well-educated graduates every year. The most popular are economic specializations. In the academic year 2011/2012 the degrees in economics, accounting and management specializations were the second most popular among students. 

Compared to the number of students of economics there are fewer IT students, but the number has been stable in the last years and it has been at the level of 300 - 400 graduates annually. Also, increasing interest of young people in technical faculties has been noted.
 

1a_BPO

Total number of graduates in economics at universities in Kielce in the years 2007 – 2012 and a forecast for 2014.
[On the basis of: Analysis of the Kielce Metropolitan Area investment offer in the sector of modern outsourcing services by Deloitte Business Consulting,2013]

 

Selected companies in the modern outsourcing services operating in Kielce are presented below:

 

 Company

Number of employess

 Languages

Outsourcing of commerce and callcenter services

 Call Center Inter Galactica

  approx. 1000

Polish

 Medicover

   approx.100

Polish/Englishi

 Sanek

 90 (in the whole country)

Polish

 Teledirect

 25-35

 Polish

 Telbridge Sp. z o.o.  200 (in the whole country)  Polish
 BPO Center Poland  50  Polish

 

 IT Outsourcing

 Infover

 123

Polish/English

 Altar Sp. z o.o.

 71

Polish/English

 Mansourcing

  approx.50

 Polish/Englishki

 ComplexComputers

 27

Polish

 Infonetax

 20

 Polish

 PT-I „ZUBIX”

 11

 Polish

 Biomedic INFO

 10

 Polish

 Kophard Software

 10

 Polish

 Albit

 30

 Polish

 APR System

 10

 Polish

 CenterIT

 5

 Polish

 PKB info

 5

Polish

 PI Prokomp

 5

 Polish

 PTI Sotronik

 5

 Polish

 MJ Systems   

 31

 Polish


Transition Technologies
 
30

 Polish/English

Comarch
 
80
 
Polish

Wirtuale
 
50
 
Polish

 

 Outsourcing HR (including recruitment, training)

 Mansourcing

 approx. 50

  Polish/English

 Simple Outsourcing

 4

 Polish/English

 Finance and Accounting Outsourcing and Payroll Accounting

 UCMS Group

 40

  Polish/English

 Biurex

 40

 Polish

 Impel Business Solutions

 8

 Polish

 Additionally approx. 100 smaller accounting offices having up to 5 workers

 Administration Outsourcing 

 BC&O Polska

 77

 Polish

 

[On the basis of: Analysis of the Kielce Metropolitan Area investment offer in modern outsourcing services sector by Deloitte Business Consulting, 2013 and the data of Investor Assistance Centre, Kielce City Hall ]

Inwestuj w Kielcach